Outline for this course

Module 1: Hardware Fundamentals
Key Topics: Personal Computer Components, Storage Devices, Mobile Digital Devices, Connection Interfaces
Module 2: Operating System Fundamentals
Key Topics: PC and Mobile Operating Systems, PC Operating System Tools and Utilities
Module 3: Networking and Security Fundamentals
Key Topics: Network Types, Network Components, Common Network Services, Cloud Concepts, Security Fundamentals
Module 4: Safety and Operational Procedures
Key Topics: Basic Maintenance Tools and Techniques, Personal and Electrical Safety, Environmental Safety and Materials Handling, Professionalism and Communication, Organizational Policies and Procedures, Troubleshooting Theories
Module 5: Supporting Display Devices
Key Topics: Install Display Devices, Configure Display Devices, Troubleshoot Video and Display Devices
Module 6: Installing and Configuring Peripheral Components
Key Topics: Install and Configure Input Devices, Install and Configure Output Devices, Install and Configure Input/Output Devices, Install and Configure Expansion Cards
Module 7: Managing System Components
Key Topics: Identify Motherboard Components and Features, Install and Configure CPU�s and Coolings Systems, Install Power Supplies, Troubleshoot System Components
Module 8: Managing Data Storage
Key Topics: Identify RAM Types and Features, Troubleshoot RAM Issues, Install and Configure Storage Devices, Configure the System Firmware, Troubleshoot Hard Drives and RAID Arrays
Module 9: Installing and Configuring Microsoft Windows
Key Topics: Implement Client-Side Virtualization, Install Microsoft Windows, Use Microsoft Windows, Configure Microsoft Windows, Upgrade Microsoft Windows
Module 10: Optimizing and Maintaining Microsoft Windows
Key Topics: Optimize Microsoft Windows, Back Up and Restore System Data, Perform Disk Maintenance, Update Software
Module 11: Working With Other Operating Systems
Key Topics: The OS X Operating System, The Linux Operating System
Module 12: Customized Client Environments
Key Topics: Types of Common Business Clients, Custom Client Environments
Module 13: Networking Technologies
Key Topics: TCP/IP Problems and Characteristics, TCP/IP, Internet Connections, Ports and Protocols, Networking Tools
Module 14: Installing and Configuring Networking Capabilities
Key Topics: Configure Basic Windows Networking, Configure Network Parameters, Using Windows Networking Features, Install and Configure SOHO Networks
Module 15: Supporting Mobile Digital Devices
Key Topics: Install and Configure Exterior Laptop Components, Install and Configure Interior Laptop Components, Other Mobile Devices, Mobile Device Accessories and Ports, Mobile Device Connectivity, Mobile Device Synchronization, Troubleshoot Mobile Device Hardware
Module 16: Supporting Printers and Multifunction Devices
Key Topics: Printers and Multifunction Devices, Install and Configure Printers, Maintain Printers, Troubleshoot Printers
Module 17: Security Threats, Vulnerabilities, and Controls
Key Topics: Common Security Threats and Vulnerabilities, General Security Controls, Mobile Security Controls, Data Destruction and Disposal Methods
Module 18: Implementing Security Controls
Key Topics: Secure Operating Systems, Secure Workstations, Secure SOHO Networks, Secure Mobile Devices
Module 19: Troubleshooting System-Wide Issues
Key Topics: Troubleshoot PC Operating Systems, Troubleshoot Mobile Device Operating Systems and Applications, Troubleshoot Wired and Wireless Networks, Troubleshoot Common Security Issues