Dynamics 365 Fundamentals
Course Outline
- Module 1: Describe Microsoft Dynamics 365 Marketing
Module 2: Describe Dynamics 365 Sales
Module 3: Describe Dynamics 365 Customer Service
Module 4: Describe Dynamics 365 Field Service
Module 5: Explore the core capabilities of Dynamics 365 customer engagement apps
Dynamics 365 Marketing
Course Outline
- Module 1: Configure marketing applications
Module 2: Manage segments and lists
Module 3: Create and manage marketing forms and pages
Module 4: Manage leads, contacts, and accounts
Module 5: Create and manage marketing email messages
Module 6: Manage customer journeys
Module 7: Manage events and webinars
Module 8: Configure Dynamics 365 Customer Voice
Functional Consultant Associate
Course Outline
- Module 1: Configure Dynamics 365 Sales
Module 2: Manage core sales tables
Module 3: Configure additional tools and services
Dynamics 365 Sales Functional Consultant Associate
Dynamics 365 Customer Service Functional Consultant Associate
Course Outline
- Module 1: Manage cases and Knowledge Management
Module 2: Manage entitlements and SLAs
Module 3: Implement scheduling
Module 4: Implement multi-session experiences for Customer Service
Module 5: Manage analytics and insights
Module 6: Implement Microsoft Power Platform
Module 7: Implement Connected Customer Service
Module 8: Implement routing
Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate
Course Outline
- Module 1: Configure Dynamics 365 Supply Chain Management, Manufacturing
Module 2: Manage Manufacturing Processes
Module 3: Implement Master Planning for Production
Module 4: Implement Other Manufacturing Features
Dynamics 365 Finance Functional Consultant Associate
Course Outline
- Module 1: Set up and configure financial management
Module 2: Implement accounts receivable, credit, collections, and revenue recognition
Module 3: Implement and manage accounts payable and expenses
Module 4: Manage budgeting
Module 5: Manage fixed assets